Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at

A: You can order easily using our online platform.
When you find a product you need, you can add it to cart, and go through the
ordering process. After the order is ready, you will receive order summary to
your email.

A: our online ordering system will ask for all the
important information you should submit.

A: You can use all the major credit cards and PayPal. 

A: Please try again in a little while. If the payment
is still not accepted, please verify your account balance. If everything is as
it should, but you still can't make the payment, please contact
notify us about the problem. We can manage the order manually.


A: Delivery charges are dependent on the shipment
requirements. You can see the shipping fees on the checkout process before the
payment is made.

A: If you want to cancel your order, please do so as
soon as possible. If we have already processed your order, you need to contact
us and return the product. Please contact

A: All the products which are shown on our site are
available. Order lead time depends on the products and quantities.

A: If you have question regarding our online store
(ordering, account questions, technical questions), please contact

On pricing and shipping related issues you can contact customer support at

A: If you want to return a product, please contact 

 A: Participating in the VIP program is an easy process, we need some information
from you and then you can enjoy free products and more benefits. For more
information, visit the VIP Program page.